Electronic payments involve automated processes that may occasionally fail. One such failure can occur during the automatic deposit issuance.
If the following alert appears:
“Error creating the Multibanco/MB WAY/Payshop transfer”
This means the system attempted to automatically create receipt deposit, but the corresponding receipt is not registered in the system.
Possible Causes and Solutions
1. The receipt was manually voided
The user voided the receipt after the payment. In this case, the system is unable to complete the deposit.
2. Error on the electronic payment entity side
The receipt was not automatically created, even though the transaction was recorded.
Solution:
Go to Treasury >> Receipts >> Generate Electronic Receipt
Use the transaction ID from the alert to manually generate the receipt.
3. Electronic payment entity has no record of the transaction
If, after following the previous step, the transaction is not found, the issue cannot be resolved directly within GC.
Solution:
Contact electronic payment entity support and provide the error message and transaction ID.
If you have any questions, feel free to contact our support team.