Multibanco Reference Payment Flow

Full Flow After Activating the Multibanco Reference Payment Method

After activating the Multibanco Reference payment method, the full flow is as follows:

1. The unit owner makes the payment at a Multibanco terminal

   • A receipt is automatically created in the system.

2. Automatic receipt delivery to the unit owner

   • The unit owner automatically receives the receipt by email, if this option is enabled.
   • To learn how to configure this, see:
     Automatic Email Sending

3. Payment received by the payment entity

   • The paid amount is sent directly to the payment entity, according to the functioning of electronic payment services.

4. Transfer of the amount to the condominium

   • Within 2 to 3 business days, the payment entity transfers the accumulated amount to the condominium’s bank account.
   • At this point, the payment entity fee is automatically deducted.

5. Automatic registration in GC (check if the entity supports it under Payment Methods)

   • A deposit is automatically created in the system, including:
     • Reference to the included receipts
     • Deduction of the bank fee